Property Owner Frequently Asked Questions

Best Truck Parking is the nation's premier platform connecting property owners with professional truck drivers seeking secure, reliable parking spaces. Our comprehensive management system handles everything from bookings and payments to customer support and analytics—making it effortless for property owners to generate passive income from their land while providing a valuable service to the trucking industry.

Our expertise comes from real-world experience—we're property owners ourselves. Our founding team brings together over 100 years of combined software engineering experience with hands-on parking facility management. For the past seven years, we've operated our own truck parking facility, experiencing firsthand every challenge property owners encounter: late-night driver calls, payment collection headaches, maintenance coordination, compliance complexities, and operational inefficiencies.

Rather than simply building software in isolation, we've battle-tested every feature at our own facility first. Each tool, workflow, and automation in our platform was designed to solve problems we personally faced. This means you're not getting theoretical solutions—you're getting proven systems that have streamlined our operations and dramatically improved our profitability.

Only after validating our platform at scale with our own property did we decide to make it available to fellow parking operators. We're in this together—when you succeed, we succeed. We continue to operate our facility and use the same platform daily, constantly refining and improving based on real operational needs. You're partnering with operators who truly understand your business because we're running the same business ourselves.

Getting started is simple! Visit our site onboarding page, fill out the property application with details about your location, available space, and amenities. Our onboarding team will review your submission within 24-48 hours and guide you through the setup process. We'll help you optimize your listing, set competitive rates, and get your first booking quickly. Most property owners are live and accepting reservations within one week.

We work with a wide variety of property types:

• Commercial lots with unused space
• Industrial facilities with extra parking capacity
• Agricultural land near highways or logistics hubs
• Former business sites being repurposed
• Vacant lots in strategic locations

The key requirements are adequate space for semi-trucks (typically 12' x 60' per space), clear access for ingress/egress, and compliance with local zoning regulations.

Permit requirements vary by municipality. Most areas require compliance with local zoning ordinances and may need a commercial parking permit or business license. Our team provides guidance on navigating local regulations, and we can connect you with resources to obtain necessary approvals. Many property owners operate under existing commercial or agricultural zoning without additional permits, but we recommend consulting with local authorities to ensure full compliance.

Revenue potential depends on several factors including location, number of spaces, amenities offered, and local demand. Here's what property owners typically earn:

• Basic overnight parking: $15-$25 per space per day
• Premium locations with amenities: $30-$50 per space per day
• Monthly subscriptions: $400-$1,200 per space per month

A property with 20 spaces operating at 70% occupancy can generate $7,000-$21,000 per month in gross revenue. Our platform provides market insights and dynamic pricing tools to help you maximize earnings while staying competitive.

We handle all payment processing through our secure platform. Property owners receive automatic deposits on the next business day after each transaction. All transactions are tracked in real-time through your dashboard, with transparent reporting showing bookings, earnings, and fees. Payments are deposited directly to your bank account via ACH transfer, and you'll receive detailed statements for tax purposes. There's no chasing down payments—it's completely automated.

We operate on a transparent commission model. Best Truck Parking takes a service fee from each transaction to cover platform maintenance, payment processing, customer support, marketing, and technology. The exact percentage depends on your service tier and volume. This fee structure aligns our success with yours—we only earn when you earn. There are no hidden charges, setup fees, or monthly minimums. All fees are clearly outlined in your property owner agreement.

Absolutely! You have complete control over your pricing strategy. Set different rates for daily, weekly, and monthly bookings. Create seasonal pricing, special discounts for repeat customers, or premium charges for spaces with superior amenities. Our platform provides dynamic pricing recommendations based on local market data, demand patterns, and competitor analysis to help you optimize revenue. You can adjust prices anytime through your dashboard.

Your primary responsibilities include:

• Property maintenance: Keep the parking area accessible, clear of debris, and properly marked
• Safety & lighting: Ensure adequate lighting for nighttime operations
• Access control: Manage entry/exit if you have gated facilities
• Communication: Respond to driver inquiries through our platform
• Compliance: Maintain necessary permits and insurance

Our platform handles bookings, payments, customer support, and dispute resolution—so you can focus on maintaining a quality facility.

No! One of the biggest advantages of our platform is the ability to run an unmanned operation. Many successful property owners use automated gate systems with PIN codes, security cameras, and our mobile app to manage everything remotely. For overnight parking, most drivers simply need clear directions and 24/7 access. If you prefer hands-on management, that's great too—but it's not required. Our system is designed for passive income generation.

Absolutely—and this is where Best Truck Parking truly stands apart! We offer full-service property management so you can earn passive income without lifting a finger. Our white-glove service includes:

• Complete operational management: We handle all day-to-day operations remotely
• 24/7 driver support: Our team fields all calls, texts, and inquiries from drivers
• Administrative services: We manage all paperwork, documentation, and compliance requirements
• Booking coordination: We handle reservations, confirmations, and scheduling
• Issue resolution: Our team resolves any driver concerns or facility issues
• Maintenance coordination: We arrange repairs and maintenance as needed
• Financial reporting: Comprehensive monthly reports with all transactions and metrics

Imagine getting your time back completely—no more late-night calls, no paperwork hassles, no driver management. You simply collect deposits while we run your parking business professionally and efficiently. Our managed service costs a fraction of hiring staff and comes with decades of parking industry expertise.

Ready for truly passive income? Contact us for a consultation and discover how our white-glove management service can transform your property into a hands-free revenue generator.

Property owners get access to our comprehensive management platform:

• Real-time dashboard: View bookings, occupancy, and revenue
• Visual space designer: Create and manage your parking layout digitally
• AI-powered surveillance: Optional camera integration with license plate recognition
• Gate control system: Remote access management and PIN generation
• Mobile app: Manage your property on the go
• Analytics & reporting: Track performance and optimize operations
• Automated billing: Hands-free invoicing and payment collection

Best Truck Parking provides 24/7 customer support for both property owners and drivers. Our team handles general inquiries, booking issues, payment questions, and technical support—taking the burden off you. For property-specific questions, drivers can contact you directly through our secure messaging system. We also handle dispute resolution, refunds, and any conflicts that may arise, ensuring a smooth experience for everyone.

Driver safety is paramount. All drivers on our platform must complete a verification process including identity confirmation, valid CDL verification, and payment method authentication. We maintain driver profiles with booking history and ratings. Property owners can review driver information before accepting bookings, and our AI-powered system flags suspicious activity. We also require all drivers to maintain active commercial insurance.

We strongly recommend property owners maintain commercial general liability insurance covering parking operations. This protects against claims related to property damage, bodily injury, or other incidents. Coverage amounts typically range from $1-2 million. Many property owners add commercial auto liability coverage as well. Our team can provide insurance carrier recommendations specializing in parking facility coverage. Note that drivers are required to maintain their own commercial trucking insurance.

While requirements vary, we recommend:

• Adequate lighting: Motion-activated or 24/7 illumination
• Surveillance cameras: Visible deterrents with recording capability
• Fencing or barriers: Clear perimeter definition
• Signage: Clear rules and contact information
• Access control: Gates, locks, or remote entry systems

Our platform offers optional AI-powered camera integration with license plate recognition for enhanced security and automated check-in/check-out.

Our platform includes a comprehensive incident reporting system. If damage occurs, you can file a report with photos and details through your dashboard. We facilitate communication between property owners and drivers, and help mediate disputes. Drivers' commercial insurance typically covers damage they cause to your property. For serious incidents, we work with both parties and their insurance providers to reach a fair resolution. Our terms of service outline clear liability guidelines.

New property owners receive comprehensive onboarding:

• Personal onboarding call: One-on-one walkthrough of the platform
• Video tutorials: Step-by-step guides for all features
• Knowledge base: Searchable documentation and best practices
• Email & phone support: Direct access to our owner success team
• Regular webinars: Tips for maximizing revenue and operations
• Owner community: Network with experienced property owners

We're committed to your success and provide ongoing support as your business grows.

Yes! Our platform is designed to scale. You can manage multiple properties from a single dashboard, each with its own settings, pricing, and availability. View consolidated revenue reports or drill down into individual property performance. Many successful operators start with one location and expand to multiple sites. We offer enterprise features for larger portfolio management including staff accounts, advanced analytics, and custom integrations.

Your property benefits from our multi-channel marketing strategy:

• SEO-optimized listings: High visibility in search results
• Mobile app: Featured to thousands of active drivers
• Email campaigns: Targeted promotions to relevant drivers
• Social media: Promotion across trucking communities
• Partner integrations: Integration with fleet management systems
• Google Maps presence: Location-based discovery

We invest heavily in bringing qualified drivers to the platform—you focus on providing great parking.

You have complete flexibility to manage your availability. Need to close for maintenance, weather, or personal reasons? Simply update your calendar through the dashboard to block dates or mark your property temporarily unavailable. Existing reservations are honored, but new bookings are automatically prevented. You can also set seasonal schedules, adjust capacity, or restrict certain space types. It's your property—you control when it's available.